Service Skeds offers customer database features that allow you to monitor and control the points of contact that your business has with your customers. Using our features allows your business to have a consistent presence to your customers without having to repeat information or keep extensive paper files on hand to access customer history.
The Customer Database is available to all of your users for Service Skeds meaning that both dispatch and technicians can see customer locations, telephone numbers, and the person to contact at each location. This cuts down on the amount of phone time that is spent discussing the customer and allows both positions to perform more effectively. The Customer Database includes photos that have been taken at the customer’s worksite, pdfs of documents that are important to the customer relationship and a catalogue of the customer’s equipment.
The equipment search and equipment history functions of Service Skeds allow technicians to know what has occurred with equipment at a customer location without having to ask a single question. Using their mobile devices, it is possible for technicians to view past work done on equipment, warranty information, and photos of work site conditions. The equipment search function allows technicians to quickly identify the equipment at a location instead of trying to figure out which unit is not working properly.
The customer database is also set up to easily send email and sms marketing campaigns. Using the communications tools provided by Service Skeds, you can quickly send coupons, offers, or other marketing materials to your customers through your existing database. You can also track which of the offers provides the best return, allowing you to take control of your marketing budget.