Service Skeds features several reporting functions that allow you to measure your company’s success with ease. Reports on your part inventory, payroll, lead sources and job costing are just a few examples of how the Service Skeds software allows you to tap into all of the data your company keeps.
By using Service Skeds, your technicians keep track of their hours on their smartphones. Instead of submitting weekly time sheets or telling you their hours, there is a digital log of the time they are working, making payroll a snap. The Time Clock function also allows technicians to register hours for a crew if not all of your technicians are smartphone equipped. Coupled with our Technician Map Tracking, you can see how many hours technicians are spending driving versus working, or how long it takes them to perform part runs. The Reporting functions allow you to see how much time is spent doing tasks that do not generate revenue, thereby giving you the data you need to make informed decisions about how to conduct your business.
The Customer Survey reports allow you to ask your customers about your technicians and their performance. Using the Customer Database with the email functions in Service Skeds, you can rate technicians’ performance, customer service from the office, or customer satisfaction levels. By providing concrete feedback to your team, you can focus your training efforts to improve customer service. The reports can also track the number of preventative maintenance contracts your technicians are selling in the field, allowing you to choose your best sales people based on concrete evidence.
Using Service Skeds Revenue Reporting functions, you can break down the share of gross income based on the type of job done, the technician performing the job, or the type of customer. This allows you to see where you need to change your pricing, which technicians make the most revenue for the company, and which type of customer you should be going after. Lead Source Tracking also allows you to trace your advertising dollars so you can make informed decisions about future marketing campaigns.
Using Service Skeds inventory reporting, you can see your inventory at a glance. The inventory system keeps track the parts that are on each truck, eliminating guesswork as to where your parts are going. You can also use the inventory reporting to track part orders, decreasing the amount of time spent trying to find parts that are in transit.